Our approach

Our approach is provide a beneficiary centered complete solution to help governmental institutions and civil society organizations improve how they deliver social services.


The model is a set of rules, procedures, processes that describe how a beneficiary should be treated for a specific application. This model is developed in partnership with the local institutions based on a number of parameters such as local and international laws, customs, and institutional structures. For each application (Juvenile Justice, Immigration, etc.) Tutator will bring in internationally recognized experts to help in the development and the implementation of the model.


We offer training for all the persons in government institutions and civil society organizations on any specific topic associated with the Model developed for an application and on the Model itself. These services range from online course to classroom type training and can be developed jointly with a local university.


Our Kaikaia platform facilitates the development of custom-tailored solutions centered on the beneficiary for each particular application, be it run by governmental institutions or civil society organizations.

We are presenting our approach in various countries and offering our services to communities that ask for it. Indeed, one cannot come and attempt to improve the social services in a community/country unless one is invited and unless the community has identified the need to rethink their social system.

Building the Model

When we start a new project, the first step is to build the Model. This model will be the set of rules, procedures and processes that will define how a beneficiary should be treated for this specific application. This building process starts with an analysis of what prevails and a definition of what should replace it. Then starts the "re-construction", a process that involves defining the right rules, procedures, and processes. Once this is completed, this model is usually approved by the local authorities and then deployed in the field. This building process is a highly collaborative work. We usually work with one or more NGO's and bring in world recognized experts to work collaboratively with the local authorities with one on one or group workshop. The local authorities are in charge of the process at every step, we and our partners just act as facilitators.

Education and deployment

Once the model has been defined, we help the local institution with the roll out. We generally advocate starting with a pilot project before doing a general roll out. For this deployment phase, we or our partners, can help with the infrastructure building as well as providing education and training services for the various actors of the system. This training can be done either (or as a combination of) classroom style or online programs and we can work with a local university to insure that graduates receive the appropriate university credits.

Technology platform

We have developed a highly customizable software platform to help support the implementation of the Model. This is a web based platform that is personalized to the Model and local structure and will allow the various operators of the system to be more efficient, focus their time and efforts directly to the beneficiaries and will provide the authorities with a complete real time overview of what's happening at the micro and macro levels.


Our goal is to build self sustainable projects. Our involvement in any development project has a well defined finite time frame. Our goal is that at the end of a project the local institutions (being government institutions or civil society organizations) are fully ready to take on the day to day running and financial support of the solution.

For institutions that are either not in a position or prefer to contract out the maintenance and support of the technology component of a project we do offer long term license and support contracts options.

After visiting many NGO projects as well as various other organizations focusing on providing services to people, including the justice system in a few countries, we have reached the conclusion that all of these applications need a custom-designed tool to help them do their job:

  • Help actors follow processes that are oftentimes very complex
  • Prevent them from forgetting anything or anybody
  • Facilitate communication between all the actors involved
  • Enable detailed supervision
  • Protect the personal data of the beneficiaries
  • Provide access to reliable statistics, and
  • Relieve the actors from repetitive and tedious tasks.

While all the applications have the same set of needs, each has very specific requirements and it is very clear that a one-size-fits-all solution will never work. At the same time, custom designing from scratch a solution for each application is clearly well beyond the financial resources of just about any of these organizations.

We have elected to develop a framework that provides just about the flexibility one would get from a custom design approach at a cost very similar to a ready-to-wear option. Indeed, once the framework is in place, in a matter of weeks one can use it to develop and implement a quasi-custom solution/tool to each application.

  • High security
  • Transparency
  • Real time
  • Data confidentiality
  • Easy to use
  • Encryption
  • Interaction with other systems
  • Paperless work

An example of what we do:

Juvenile Justice in Nicaragua

In 2007, Nicaragua had a very progressive law on juvenile justice. A number of restorative measures had been defined so as to avoid imprisonment whenever possible. However these laws, passed in 1998, had not been put in practice. The reasons were multiple:

  • The various actors of the justice system had not been trained on these new restorative measures
  • The teams necessary to ensure proper follow up with the youths serving measures non-privative of liberty were not fully in place
  • It was very difficult for the judges to follow the youths during their measures and make sure that progress was being made. Oftentimes, judges that decided not to put a kid in jail would next hear about that kid as he/she would reoffend.

In 2007, together with Terre des hommes Foundation, we approached the Supreme Court in Managua and the minister of the Interior. They expressed interest in the value we offered to bring them and invited us to assit and empower them in the process of full implementation of restorative juvenile justice.

During the following 6 years, together with Tdh, we evaluated the juvenile justice process, helped the judicial system develop a procedural code for juvenile justice and assisted them in the implementation of that code. We helped put in place follow-up teams (typically a psychologist, a social worker and an educator) and trained the various actors of the juvenile justice system to restorative justice.

It quickly became apparent that managing the juvenile justice cases requires a well-designed case management system that allows all the actors involved to share data and communicate with each other. Using the Kaikaia platform, Fondation Tutator specified, developed and ensured the deployment of an instance of Kaikaia specifically designed for the Juvenile Justice System of Nicaragua. This case management tool was successfully deployed in all 17 regions of the country in early 2012. Now, every minor in conflict with the law in Nicaragua that commits a misdeed can benefit from restorative measure if/when the judge decides that deprivation of liberty can be avoided.

This judge as well as the director of the follow-up team in charge of that kid then have a constant access to a tool to help them monitor the status of this kid and adjust the measures depending on his/her progress. The person in charge of supervising all 17 follow-up teams confided to us that "Kaikaia is making a difference, not only to those kids in the justice system, but also to their family, their neighborhood and their community. Indeed, thanks to Kaikaia, these kids feel that they are perceived by the system as a person, not just as a case number. They feel that the judge knows and understands them and this gives them the motivation of improving themselves, of achieving something".